Privacy Policy

Last updated: September 2025

At Colliers, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website (colliers.devtesthq.com), contact us, or use our cleaning and care services.

1. Who We Are

We are Colliers Commercial Cleaning Ltd, trading as Colliers. We provide domestic cleaning, commercial cleaning, and community care services across Greater Manchester and the North West.

2. Information We Collect

Personal details: name, phone number, email, address, and job enquiry details.
Service information: type of service requested, date/time preferences, property or care details.
Website usage data: IP address, browser type, cookies, and pages visited.
Staff & cleaner data: DBS checks, insurance, compliance records (where applicable).

3. How We Use Your Information

To respond to enquiries and provide quotes.
To deliver cleaning and care services.
To manage bookings, payments, and schedules.
To meet legal, safeguarding, and compliance obligations.
To improve our website and customer service.

4. Sharing Your Information

We never sell your personal data. We may share it with:

Trusted staff and contractors who deliver services to you.
Technology providers who process data securely on our behalf (e.g. Contact Fusion CRM).
Regulatory or legal bodies if required by law.

5. Data Security

We implement technical and organisational measures to keep your personal data safe. Access is restricted to authorised staff only.

6. How Long We Keep Your Data

We keep personal data only as long as necessary for service delivery, legal, or compliance purposes. After this, it is securely deleted.

7. Your Rights

You have the right to:

Access a copy of the personal data we hold about you.
Request corrections to inaccurate information.
Request deletion of your personal data.
Withdraw consent to marketing communications.

8. Cookies

Our website uses cookies to improve your experience and analyse traffic. You can control cookies in your browser settings.

9. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us:

Colliers Commercial Cleaning Ltd
400 Chaddock Lane, Astley, Manchester, M29 7JY
Email: info@collierscleaners.co.uk
Phone: 01942 800 612